PERSONAL DATA PROTECTION AND COOKIE MANAGEMENT POLICY

The purpose of this charter is to inform you:

• on the means we use to collect your personal data, in strict compliance with your rights,
• on the data that may be collected on our Site,
• on the use that can be made of the data collected and the rights you have on these data.

The company TORRETTO TESSUTI specifies in the present charter and/or each time you are asked for personal data the purposes of the processing as well as the means of any operation (collection, recording, modification...).

The company TORRETTO TESSUTI undertakes to :

•  ensure compliance with the principles of personal data protection,
•  inform individuals about the existence of their rights of access, rectification and opposition,
•  to carry out the legal and/or regulatory formalities.

We inform you that we comply, in the collection and management of your personal data, with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, as amended and in its current version, as well as with the General Data Protection Regulation, adopted on April 27, 2016 by the European Parliament, and the laws and regulations arising therefrom.

I. DATA PROTECTION

 

1) Definition and nature of personal data

When you use our Website, and through it, we may collect personal data, which are communicated to us in the following context:

To manage your registration as a user of our site: If you decide to register as a user of our site, we will need to process your data to identify you as a user of our site and to allow you to access the various types of features, products and services that are available to you as a registered user. You may delete your registered user account by contacting us via Customer Service by email at: serviceclient@en.tessuti.fr or by mail at: TORRETTO TESSUTI, 12 Zone d'activités la Valliere, 06730 - Saint André de la Roche.

For the implementation, application and execution of the purchase or service contract concluded with us on our site: This purpose includes the processing of your data, in particular for :

• To contact you regarding updates or communications regarding features, products or services provided, including sending quality surveys about the products or services provided.
• Manage the payment of the products you buy.
• Manage possible returns after purchase and handle requests for information on the availability of items.
• For billing purposes and to provide you with invoices for purchases made on our site.

To respond to requests or inquiries made through the Customer Service channels: We only process personal data that is strictly necessary to manage or resolve your request or inquiry.

For marketing purposes: This purpose includes the processing of your data, subject to your consent, in particular for:

• If you have subscribed to our Newsletter, we will process your personal data to manage your subscription, including sending targeted information about our products or services through various means (such as email or SMS). We therefore want to draw your attention to the fact that this data processing involves the analysis of your user or customer profile to determine what your preferences are and therefore what products or services are most appropriate to your style for sending you information. For example, based on your purchase and browsing history (i.e., based on the items you have clicked on), we will offer you products that we believe may be of interest to you and, if you are a registered user, we will provide you with the "shopping cart retrieval" feature. Please read our cookie policy for more information. Remember that you can unsubscribe from the newsletter at any time and at no cost by making a request to our customer service department by email at serviceclient@en.tessuti.fr, as well as by clicking on the "Unsubscribe" button present in all our communications.
• Implementation of promotional actions (for example, for the realization of contests or the sending of your list of articles kept at the email address you will indicate to us). By participating in a promotional action, you authorize us to process the data provided in relation to each promotional action and to be able to communicate them through various means such as social networks or the site itself. The legal basis of each promotional action in which you participate will be at your disposal, with more detailed information on the processing of your data.

Usability and quality analysis for the improvement of our services: When you access our Site, you are informed that we will process your browsing data for analysis and statistical purposes, i.e. to understand how users interact with our Site, so that we can introduce improvements to it. Please read our cookie policy for more information. We also carry out quality actions and surveys to find out the degree of satisfaction of our customers and users in order to detect areas in which to improve our performance.

By "personal data", we mean all data that can identify you directly or indirectly (by grouping information) such as names, first names, pseudonym, date of birth, postal and e-mail addresses, telephone numbers, data relating to your transactions on the site, details of your purchases and subscriptions...

 

2) Rights of access, rectification, deletion, portability and opposition to processing

In accordance with the law n°78-17 of January 6, 1978 "data processing and freedoms" as well as the provisions of the General Regulation on Data Protection, adopted on April 27, 2016 by the European Parliament, you have a right of access, rectification, deletion, portability and opposition to the processing of personal information about you.

You also have the possibility to object to the processing of your data for canvassing purposes, in particular commercial. You can exercise your right of access to the data concerning you and have them rectified by contacting us by e-mail at this address: serviceclient@en.tessuti.fr or by post at this address: TORRETTO TESSUTI 12 Zone d'activités la Valliere, 06730 - Saint André de la Roche

To do so, please send a letter or an e-mail, signed by the author of the request and accompanied by proof of identity (national identity card or passport) bearing the signature of the person exercising the right.

 

3) Personal data management by TORRETTO TESSUTI

3.1 Means of data collection

During your navigation on the website www.en.tessuti.fr and in order to be able to offer you the services proposed on this one, we can be brought to collect personal data concerning you. Before each collection of personal data, we collect your consent through a form to be completed and a box to be checked after having read this Charter of data protection.

3.2 Purpose of data collection

Your personal data is collected for one or more of the following purposes:

• To send you newsletters, information letters and promotional offers to keep you informed of new products;
• Manage your subscriptions and unsubscriptions to newsletters and satisfaction surveys;
• To elaborate reports, commercial statistics, market and behavioral studies, in order to improve our products and to meet your expectations by offering you products adapted to your needs;
• Create customer accounts in order to allow the taking into account of your online orders, manage and process your orders, establish invoices, manage and process deliveries;
• To ensure the follow-up of the customer relationship in particular in the management of your complaints and your requests;
• To manage your requests for access, rectification and opposition of your data;
• To keep your data in legal documents in conformity with the accounting standards, for the legal duration necessary, in order to answer the requests of the tax authorities and social organizations if necessary;

We undertake to collect your data only to the extent strictly necessary for the purpose of the processing envisaged, in order to be able to process your requests and offer you the services proposed on our website.

3.3 Data retention

The personal data that we collect are kept for a period that does not exceed the time necessary for the purposes for which they were collected and for a maximum of 3 years from the end of the commercial relationship and 3 years from the collection of data or the last contact for prospects, and this, in both cases, only for commercial prospecting purposes.

At the end, when the collected data are no longer necessary for the purpose for which they were collected :

• we will contact you to find out whether or not you wish to continue receiving commercial solicitations;
• Otherwise, the data will be archived and anonymized or destroyed.
• At any time, you may object to the processing of your personal data, as you have the right to access, rectify, delete and object as described above.

3.4 Recipient of the data

The personal data collected about you are intended for the company TORRETTO TESSUTI in order to carry out the above-mentioned treatments, we are led to share your data, giving access to authorized personnel and duly empowered for this purpose, namely:

• financial institutions
• fraud detection and prevention entities
• technology service providers
• suppliers and collaborators of logistics, transport and delivery services
• service providers related to customer service
• suppliers and collaborators of marketing and advertising services

The data we collect about you is not intended to be transferred outside the European Union. However, if this were to be the case, we guarantee that, in the event of transfer of your data abroad and particularly outside the European Union, we will implement all appropriate measures to guarantee a sufficient level of protection for your data, such as

• Move to so-called "safe" countries, i.e. countries that offer significant protection for your data;
• Request the necessary authorizations from the Control Authority prior to any data collection, if required by the Control Authority depending on the country;
• Obtain guarantees of security and confidentiality from subcontractors, for example, by imposing strict contractual clauses, by reserving the possibility of regularly monitoring them and by conducting audits.

 

4) Security and confidentiality of the personal data collected

The security and confidentiality of the personal data you entrust to us is a priority for us. Indeed, we take care to take all the technical and organizational measures useful with regard to the nature of the personal data that you communicate to us and the risks presented by their treatment.

This is to ensure the security of your personal data and, in particular, to prevent it from being distorted, destroyed, damaged, or accessed by unauthorized third parties. To this end, we have put in place technical and organizational measures.

The security and confidentiality of personal data also depend on the good practices of each individual. Thus, we invite you not to communicate your login and password to third parties, to systematically disconnect from your profile and your customer account (especially in the case of linked accounts), to close your browser window at the end of your session, especially if you access the Internet from a computer shared with other people, and not to save your login and password in your browser. This will prevent other users from accessing your personal information.

II. COOKIE MANAGEMENT POLICY

 

The term "cookies" covers all the traces left behind when you visit a website, read an e-mail, use a software program or a mobile application, in particular. It is a text file that the site you are visiting records on your hard disk or in the memory of your browser. A cookie allows your computer to store various technical data enabling general control of public access to our sites (number of visits, frequency of exposure to an advertising banner, connection to other sites, etc.) or personalization of the pages displayed with a view to your future interactions with this site.

When you browse our Site, information relating to your navigation may be recorded in "Cookies" files installed on your computer or tablet or smartphone.

Cookies are important for the proper functioning of a site. Cookies are used to store login information and provide a secure connection, collect statistics to optimize site functionality and tailor content to your interests. Below is a list of the cookies we use on our website:

Google Analytics:

They allow the tracking of the site through the Google Analytics tool, which is a service provided by Google to obtain data on user access to websites. Some of the data recorded is subsequently analyzed. This is the case, for example, of the following data: frequency of access to the site by a user, dates of the first and last visit of the user, duration of the visits, page from which the user accessed the site, search engine used to access it or link on which he/she clicked to access it, location in the world from which the user accessed the site, etc. The configuration of these cookies is predetermined by the service offered by Google and the information generated by the cookie about the use of our website will be transmitted to and stored by Google, Inc.
We therefore advise you to consult the Google Analytics privacy policy, https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie , for more information on these cookies and how to disable them (it being understood that we are not responsible for the content or accuracy of third-party sites).

 

1) Types of cookies

Several types of cookies exist and allow you to have access to a certain number of functionalities as soon as you accept them.

The cookies issued by the company TORRETTO TESSUTI on its website:

These are cookies deposited by the company TORRETTO TESSUTI on your computer, tablet or smartphone, in particular for the purposes of browsing our Site. While browsing our site, your computer communicates with a server that provides all the resources requested by automatically recording each operation in a specific file in which your computer is identified by its IP address. Your browser automatically transmits certain standard data to us: in addition to your IP address, this includes the type of browser you are using, its functions, your operating system, the identification of third-party sites (Facebook, Twitter, etc.) from which you may have connected, and the dates and times of access to our sites. These data and in particular your IP address do not allow us to identify you by name.

The cookies we issue allow us to:

• monitor the general activity of our Site, identify errors and ensure that our Site has adequate physical resources;
• to establish statistics and volumes of frequentation and use of the various elements composing our Site;
• to adapt the presentation of our Site to the display preferences of your terminal (language used, operating system ...)
• to make it easier for you to visit our Site by avoiding the need to provide the same information on each new visit or by personalizing the content according to the preferences or interests you may have expressed;
• to improve the ergonomics of navigation and to identify the centers of interest of Internet users in their entirety.

You are free to accept or decline these cookies. You just have to modify some settings of your browser in order to refuse the cookies or to be warned in case of recording of a cookie on your computer. You can also delete the cookies stored on your computer in order to permanently remove the information they contain.

Cookies issued on our Site by third parties:

The issuance and use of cookies by third parties is subject to the privacy policies of those third parties. We will inform you of the purpose of the cookies we are aware of and how you can make choices about them.

Audience measurement cookies:

We use Google Analytics to collect information about your use of our Site in order to:

• to help us measure and study the effectiveness of our Site content,
• track analytical data on our sites and the use made of our sites by Users,
• improve the services of our sites.

Google Analytics collects information about the pages you visit and the time you spend there. We do not collect your personal information. We do not authorize the sharing or use of this data. You can choose in the settings not to send information to the Google Analytics service.

 

2) Lifetime of the cookies

In accordance with the regulations in force, the cookies collected on our Website have a maximum life span of 13 months.

 

3) Manage cookie preferences

You have different ways to manage cookies. Your browser can also be set to notify you of cookies that are deposited in your computer, tablet or smartphone and ask you to accept them or not.
You have the option of accepting or refusing cookies on a case-by-case basis or of systematically refusing them. However, we would like to draw your attention to the fact that any settings you may make may modify your Internet browsing and your conditions of access to certain services may require the use of cookies. The setting of cookies is therefore likely to block your access to certain features of the Site. You can choose, at any time, to modify your wishes regarding cookies by following the procedure mentioned below.
The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies. You can disable cookies by following the instructions below depending on the browser you are using:

• Google Chrome
• Mozilla Firefox
• Internet Explorer
• Safari
• Opera

III. UPDATE OF THE CHARTER

We reserve the right to modify the present Charter, at any time, in whole or in part, taking into account the modifications and evolutions of our practices and internal procedures. The latter will ensure that they are always in conformity with any changes in French and European legislative and regulatory provisions. We invite you to regularly consult this Charter, before any collection of your data, for a better knowledge and understanding of the use of your personal data. We may ask you, at regular intervals, to validate your knowledge of this charter.

Date of update and last update of this Charter: 25/12/2022