If you have not received your parcel within the time limit, please have your parcel tracking number ready and contact the service selected for your delivery: For Colissimo call 0972721213 to open a file, for DPD call the agency of your department.
Then send us your file number, a copy of your identity card and a statement on your honour to serviceclient@en.tessuti.fr.
Upon receipt of these elements, we will also be able to open a dispute on our side.
We remain available by mail and at 04 93 16 11 22 (Monday to Friday from 10:30 to 18:00), to accompany you.